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Customer Support
Unlike most network carriers and hardware service providers, we operate an easy to access 24-hour a day, 365 days a year security operations center. We endeavor to provide support turn around times of under an hour. Emergency issues are addressed with a 1 to 5 minute turn around time during the day.
Also unlike DDoS hardware suppliers our service in guaranteed under a Service Level Agreement (SLA).
Contact Information
Email: support @ prolexic.com (General Support)
Email: 911 @ prolexic.com (Emergencies Only)
Customer Portal
If you are already a Prolexic customer, check out the prolexic.com customer portal, where you'll get a real-time, direct view of your network and how its performing, where you can track existing trouble tickets and log new ones, and search our knowledge base with answers to hundreds of common support questions, and much more.
To access your portal, simply log in from our home page using your customer id and password. If you are unable to log in to the portal, please contact Prolexic support for assistance.
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